Hi @Shanej ,
If the router or power supply have developed a fault then the staff here will probably be able to send you a replacement, they would send you a new router and all the included cables.
The staff won't be around now until Monday, but they should be able to respond to this post early next week to help.
I'm sorry to hear that you're experiencing problems with your router. Just to confirm, have you made sure that the the power cable is seated securely in the port on the router?
OK thanks. We are trialing a new way of sending router, would you like to take part in the trial, we just ask you to complete a short feedback survey afterwards?
Well I think I spoke too soon here.
I've recently bought a new smart tv and smart home products and well let's just say I don't think the internet service/ router can keep up. Now I'm getting connected but no internet on all devices.
I'm not getting the speeds I should be either. I've been a talk talk customer for over 8 years now move had a problem but it's getting worse. I cant get fibre where I am and i cant afford the HuB router I'm stuck what's the terms and conditions about getting out of my contract because of poor service.?
@Shanej, you may be advised to follow these instructions to reach your new devices:
https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/230..., or the speed issue can be looked at, as all you were dealing with previously was the router.
You need to give staff time to investigate your more recent issues properly.
Ts&Cs are linked from the bottom of any page on the forum, as is the Complaints Code.
Well talktalk service check said 8mbps this morning, its every so often things just take ages and then say couldn't connect. But then will work again. Maybe these checks TT are apparently doing may find something. I did a line check it came back ok said it's my home set up. Everything is set up the way it should be so unsure.
Do the lights change on your router when the connection appears to drop?
Is your router situated close to other electrical devices that could be causing interference?
Thanks for the info. So do you lose connection on all devices at the same time? If this happens again can you check if the internet light on the router changes
Yes the tv says not connected and that's connected via Earthnet, my phone will show lite mode on chrome ect and the laptop will change from showing the wifi signal and show a globe and will say needs action on the network I'm connected too. The web page on the laptop will go to talk talk where it says your not getting any internet and takes me through the fix it steps which I'm not doing. I was told not to keep turning the router on and off too much so I just leave it and wait for it to come back on. I've not really seen what light goes off but will check when it happens I think it's the internet or broadband one what goes off. But sometimes they have all been on and my devices are off. They are all pretty new devices as well.
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults.
I have also reset the data port and optimised your connection. Please can you monitor this over the next 24hrs and let us know how the connection compares?