Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
No it was ordered through customer services after finding a fault in my previous router. My situation is not any different to https://community.talktalk.co.uk/t5/Fibre-Broadband/Broken-stand-on-Wifi-Hub/td-p/2281858. I have spoken to customer services but they keep asking me if my Wifi i down or not, pretty useless.
One more for your reference, https://community.talktalk.co.uk/t5/Fibre-Broadband/Broken-stand-at-back-of-WiFi-hub/td-p/2285312