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Need help?

Can anyone help with technical support as TalkTalk support are useless?

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2 REPLIES 2
LittleLad
Popular Poster

This is what I've been getting for  the last 3 hours.

 

"I'm sorry, a member of our team is not available at the moment, we are busy helping other customers or you have reached us out of hours. Please chat again later or visit help.talktalk.co.uk . Our opening hours are 8am - 10pm 7 days. 
Many Thanks,

TalkTalk Live Chat Team"

KeithFrench
Community Star

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it) and what firmware version is it running?
2. What is your problem & what have you tried so far to resolve it (if anything)? The more I know I might be able to help you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi LittleLad

 

I'm sorry to hear this.

 

Just to confirm, what issues are you experiencing with the service?

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie