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Can't connect to websites such as Facebook and Pinterest

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3 REPLIES 3
joe_g
First Timer

Hi

 

We got a new router last month and it works fine but can't connect to certain websites, such as Facebook and Pinterest. On our mac the error message 'Safari can't open the page because Safari can't establish a secure connection to the server'.

 

It seems to be the same problem as this thread: 

 

https://community.talktalk.co.uk/t5/Broadband/Whatsapp-and-Facebook-not-working-on-my-new-TalkTalk-c...

 

Our router version is: FAST 5364-3.T8

 

Can you suggest how we can fix the problem?

 

Thanks

Community Team

Hi joe_g,

 

Is this only since you connected the replacement router? Do you use HomeSafe?

 

Thanks

 

joe_g
First Timer

Hi,

 

It's since we got the router, which was when we joined TalkTalk. We don't use Home Safe.

 

Thanks

Joe

Community Team

Hi Joe

 

Please can you log into My Account to check if this has been enabled?TalkTalk HomeSafe - An Overview

 

Thanks

 

Debbie