I have been trying since May to get this problem sorted and don't know where to turn. I am promised call backs, etc and nothing happens.
The problem- my mother in law wanted to transfer her Talk talk account to her new house 1/2 mile away, with her number. To do this Talktalk talked us through setting up a new account and when the line went live they transferred her old number to the house. The broadband box lit up and it showed on her tablet that there was Wifi. There is, but can't connect to it. Talktalk say that it is going to the new number and not the one transferred to it.
They have promised engineer call outs, technical teams etc but we get nowhere.
I am at a total loss as to what to do. She is 89 and has a small tablet that she uses to email her daughter in Canada. We need to keep the number because all the family use it and cancer/doctor specialists.
What should I do next? I call but get nowhere.
I have escalated this for you and can you please complete your profile and add your parent's details, including their phone number in the private notes field so the OCE can trace their account (https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info).
Sorry that your mother-in-law is having problems.
It looks like our faults team are working on this. They appear to be cancelling this account and re-ordering the service on the correct number.
Sorry for any inconvenience caused.