on 21-09-2021 01:06 PM
A few days ago some mobile games I play no longer work while I use my TalkTalk broadband service. Giving a connection error. They work fine when I use my phone's network, about the same time Tor stopped working on my desktop.
The games which no longer work are :
Empires & Puzzles
Some other games work fine. What could the problem be? I haven't changed anything myself. I tried turning off all the homesafe features and rebooted the router but that made no difference.
Thanks for any help.
on 23-09-2021 12:43 PM
on 23-09-2021 12:41 PM
I have reset the router to factory settings and it works as normal.
I noticed the firewall settings had changed and with some experimentation I found my problems returned if I set the Firewall security to high. Leaving the settings at normal keeps everything working. So it looks like the firmware update made the firewall high security level more ruthless than before.
Thanks for everyone's help.
on 22-09-2021 06:59 AM
I'm sorry to hear this. Could you try factory resetting the router and then re-setting this up again and letting us know if this is still happening following this please?
on 21-09-2021 10:57 PM
Ok, so that is the Sagemcom Wi-Fi Hub, and the firmware version you are running is the brand new one that is currently being rolled out, so there is a chance that it is your router upgrading to this new firmware version that has caused this issue.
Some people have seen some strange behaviour accessing VPN's after the upgrade, but performing a factory reset fixed it for them, however do note that performing a factory reset will lose any settings you have ever changed in the router. If you wanted to you could factory reset the router by holding in the reset switch on the back for over 10 seconds.
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post tomorrow.