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Certain apps are not connecting properly through wifi.

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3 REPLIES 3
Zitamac
First Timer

Thos is driving me crazy! Facebook and other apps will not refresh or connect properly. They work fine on 4g. Because I keep using my data up I can't even use a system I thought would work! Tried doing the refresh, uninstall app and refresh router. No good 😨

OCE_Debbie
Community Team - TT Staff

Hi Zitamac

 

I'm sorry to hear this.

 

Please can you log into My Account and check if HomeSafe/KidsSafe is switched on? If this is on then try switching this off to see if it resolves this issue?

 

Thanks

 

Debbie

Zitamac
First Timer
Yea it seems to be working!!!!! Thankyou 😉
OCE_Debbie
Community Team - TT Staff

Hi Zitamac

 

That's great, thanks for keeping us updated 🙂

 

Debbie