on 07-03-2019 05:39 PM
I am currently using the DSL-3782 router for my broadband. All my devices connect fine except for my work laptop which uses Cisco AnyConnect VPN.
I've had a look on the other messages and it seems like this router is not compatible with VPN and a new, different router needs to be sent out to resolve this problem.
I have contacted the telephone support team and they directed me here. How do I go about getting a different router sent to me?
on 11-03-2019 07:04 AM
on 08-03-2019 09:09 AM
Apologies for this.
We now have firmware which should resolve this issue. Please can you factory your reset router using the pin hole reset for ten seconds, I can then try and update your router firmware.
on 07-03-2019 06:03 PM
Hi Sam, welcome to the community. Your post has been flagged for assistance and you should hear during tomorrow, in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account.
I do believe that there is now a trial firmware update which will help with your issue, this could be put out to you once your account is identified.