cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Cisco VPN Router not connecting

Reply
6 REPLIES 6
Highlighted
First Timer

I have moved to TalkTalk today and in the process of connecting all my devices. I use a Cisco Access Point (AIR-OEAP602I-E-K9) for VPN access and telephone calls to my work network. I have connected this to the router and it is not working. The Cisco Access Point is wired and other devices that are wired to the TalkTalk router are working fine. What do I need to change in order to get the Cisco Access Point working.

Highlighted
Community Star

What make/model of router were you supplied with?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Highlighted
Community Team - TT Staff

Hi sumner1985

 

Apologies for the delay.

 

Just to confirm, which router are you using? (make and model)

 

Thanks

 

Debbie

 

 

Highlighted
First Timer

Sorry for the delay. It is the talktalk wifi hub. I cannot see any model number or reference on the router.

Highlighted
Community Team - TT Staff

Hi sumner1985

 

The WiFi Hub should work ok with VPN. Have you tried factory resetting the router using the pin hole reset for ten seconds?

 

Are you able to connect wired?

 

Thanks

 

Debbie

Highlighted
First Timer

Hi Debbie,

 

After the reset, it seems to be working. Thanks for your help.

Highlighted
Community Team - TT Staff

Hi sumner1985

 

That's great, please let us know if you do experience any further issues.

 

Debbie