on 03-01-2020 08:48 PM
A few days ago I wrote a bad review of TalkTalk in TrustPilot, I was directed here, which I don't think it is the right place for this matter, but happy to copy and paste.
I don't think Talk Talk cares much about this, and I think the reply by Michelle in Trust Pilot was a standard copy and paste, but happy to try.
Based on my review below, is there any action from TalTak? Let's see.
I would not recommend this company to anyone. My experience is based on a year with them and I am already looking forward to getting a different provider once my 18 months contract is up.
My reasons to follow:
I have been experiencing intermittent cuts on my internet service for months. When I phone I always have to wait for ages to get someone to help, but most times I give up after 15 to 20 min. If I get through, I am asked to perform the same troubleshooting steps, including wifi troubleshooting, which I always explain that the wifi signal is good, the problem is losing connectivity to the Internet. i.e. I have a great WiFi signal, but I cannot ping external sites such as Google.
I have asked them if they could read the notes on my account, in case they want to try something slightly different. But their only reply is that the will send t technician and charge me for it. I don't even bother phoning them anymore, I have been using the tethering service on my phone when the internet drops for ages now.
The chat is not better, I contacted TalkTalk for a question on my bill, during the conversation I had to remind several times the person on the chat that I was a customer with a valid doubt and that I deserved the same level of respect as I was giving them. Even if my question was daft (which I don't think it was) I find unacceptable to be patronised when I am paying for a service and I want to understand my bill.
I am fed up with this provider and I would not recommend it to anyone. I would strongly recommend spending more money and getting a working service somewhere else.
on 14-02-2020 12:07 PM
on 13-02-2020 07:49 PM
I am sorry, but this is the kind of thing I am not happy about. I have been months complaining about intermittent internet issues. i.e. The service is most of the time up, but rather frequently, the internet goes down for about 5 min and then it comes back.
Doing a test at a random time, won't be the best troubleshooting approach. Don't you think?
An engineer is booked for Saturday morning, see if the find anything.
on 03-02-2020 10:48 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
If you have tested with a different router, cable and filter at the test socket then the next step will be to arrange an engineer visit.
on 02-02-2020 11:43 PM
I have updated my details as suggested.
I keep having regular disconnections. I feel that I am paying for a service I am not getting, I'll check if I have to honour the contract I have with TalkTalk given the circumstances.
on 06-01-2020 08:09 AM
Welcome to the Community
I'm sorry to hear that you are experiencing problems with your service. Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.