on 18-05-2021 07:19 PM
I had an appointment with engineers to connect my router and tv router with WEB.
Engineers came to my house on 8a.m. They started working, they told me that there was a problem with Web in the basement. They tried to figure out the problem in the basement, they were only twice at my flat for just only few minutes and did nothing I think. When they came to the basement or somewhere else, they dissapeared and didn’t come back and let me know about the situation. They even didn’t unpack boxes with internet and tv routers. I was waiting for them till 2-3p.m. but they didn’t come back and let me know about anything. It’s ridiculous situation because I’ve paid for that and I can’t use my internet and tv. Please try to solve this situation as soon as it’s possible. I tried to connect the router and switch on my Internet but it doesn’t work.
on 19-05-2021 07:38 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 18-05-2021 08:37 PM
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is to be provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.