I've been with talk talk for 2 weeks and I'm having a problem connecting to mostly social media like facebook and Instagram. Me and daughter have had to use all our phone data because the wi fi wont work on the phones.
Had similar problem with sky and that's why I left, never had a problem with Virgin. We pay for a product and it's not working properly why should we have to be contacting you!
If it is only social sites such as facebook that are an issue, log into My Account and check the KIDSAFE settings. Make sure these are not turned on as they can block some social media apps.
Can you please add your home phone number to your Community Profile so I can locate your details and check your connection.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
All line tests are clear, so no issues with the overall connection.
Looking at the devices you have connected, I can see they are all wireless.
do you have anything you can connect via a cable for testing etc ?
There are also a lot of wifi devices around you so there is a lot of wifi interference and congestion. If you saw the same issues with Sky, then this could be a wifi problem.
I've enabled optimisation on your line so this will look at the wifi interferance and stability and make adjustments to keep the wifi on a better channel.
Lets see if this helps.
I'm sorry for the delay in getting back to you. Could I just confirm, which make and model of router are you currently using? Do you have an alternative router that you can test with?
Don't worry about it, I've managed to check and I can see you're using the wifi hub. What actually happens when you try to connect to the social media sites, do you get an error message?
Can you try changing the DNS settings in the hub as follows :
Log into the router at 192.168.1.1
Username : admin Password will be on the sticker on the back of the router.
once logged in, click on 'See Internet Settings' then on the next page click on 'Manage Advanced Settings'.
On the Next page click the option that says 'Internet Connectivity'.
Set the DNS on this page as in the pic below and click apply. Then you can close down your browser and retest.