We’ve just moved house and an engineer came yesterday to set up our broadband. However, since then have been unable to connect to the internet even though it appears we are connected to the WiFi. After the most painful 2.5 hours of my entire life speaking via web chat to talktalk to try to resolve the issue, I was told that the devices we have must be faulty. So that’s 3 mobile phones, a kindle and a laptop that are all faulty according to talktalk. I cannot believe that talktalk have been unable to resolve this issue and fix the problem. It’s clearly a problem with the service their end! We have request they terminate our contract. Unbelievably painful and tedious experience with horrendous customer service.
We're happy to look into this for you. So I can find your details, can you update your community profile to include your home phone number.
If you don’t know your phone number, don’t worry, you can add your account number.
To check your phone number, you can dial 17070 from your home phone.
To update your info, go to 'My Settings'. then 'Personal Information', add your details, then click 'Save Changes' at the bottom when done.
You can also follow this link : Update My Profile
Let me know when you have done this.
Thank you and I'll take a look now. I've run a test on the line which has detected a potential fault. Just to confirm, are you experiencing any issues with the voice service such as no dial tone?
I've raised this for investigation as a non-appointed task to BT Openreach. We should receive an update within 72 hours. If you don't hear anything beforehand can you bump the thread on Friday
I’ve still heard nothing and still have no internet. All guests that have visited our house have been unable to access any websites. We are all able to connect to the WiFi but we can access absolutely no websites. I’m still shocked that the talktalk agent I spoke to over web chat told me that the fault was with our phones and other devices. Clearly this is an issue with the talktalk service.
new customer since 14th November:
3 iPhones, a tv, 2 Apple TV, laptop iPad and my central heating controller all must be faulty
the fault check shows the connection kept dropping with an exclamation mark on stability but status is no problem with a green tick 🤷♀️
I’m using my Vodafone data because the talk talk Wi-fi is useless
BT Openreach have closed the fault ticket saying that they've fixed a problem, I've run a line test and it's still showing that there's a potential fault. Can you just confirm that your router is currently switched on and connected to your test socket and we'll pass this back to Openreach
If you still need assistance can you please start your own thread and update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.