Connection and Latency Issues

[tenplus1]

When first joining TalkTalk with the new Wi-Fi Hub connected to Master Socket 5c all worked well for a while, then since last month I've been having bad latency issues, connection issues, sites not loading but all devices connecting to router via lan cable or wifi perfectly fine.

I called tech and had lines tested and all seems fine, got a 7 day ticket active but still no joy, and now speeds have dropped from 62mb/s to 40.

Is there something up with Talk Talk ? are you guys having issues or implementing new features which seem to be affecting a LOT of customers from what I see in this forum ?

Please help...

[Chris-TalkTalk]

Hi tenplus1,

Glad to hear that there's been some improvement. You router does have the latest firmware but I don't know when it was updated. Please let us know if you experience any further problems 

Chris

[tenplus1]

@Chris-TalkTalk - The latency happens at all times and doing different things like opening a site, playing games and is random what it affects most, but as of yesteday it has gone down and isn't as bad, did you guys do anything or update the router ?

[Chris-TalkTalk]

Hi tenplus1,

Have you noticed if you experience the high latency when doing anything specifically on another device, maybe downloading and update or uploading to online backup?

Chris

[tenplus1]

The test are always with my wired desktop, when I do get a connection it works fine for a while then latency kicks back in and it cannot connect properly and load pages, and any online games are just unplayable.

I do test my other equipment as well, separate wired desktop, wireless laptop and mobile phone and they all have the same issue.

[Michelle-TalkTalk]

Hi tenplus1,

I'm sorry to hear this and thanks for the update. Can I just confirm, was this test with the replacement router wired or wireless?

Thanks

[tenplus1]

Sadly still having latency issues, connection sometimes takes up to 30 seconds in places, sometimes not at all.

[tenplus1]

@Michelle-TalkTalk - Yeah, I've been sent another new router to test which arrived earlier and is connected <fingers crossed>

[Michelle-TalkTalk]

Hi tenplus1,

I believe that you've now been contacted by our Network Team who are looking into this for you.

Thanks

[Michelle-TalkTalk]

Hi tenplus1,

I've passed this over to our Network Team now for investigation and will post back here once I receive an update back.

Thanks

[tenplus1]

Yes, and the router is connected to the master socket.

[Chris-TalkTalk]

Hi tenplus1,

Did you run the tests on a device connected directly to the router by Ethernet cable?

Chris

[tenplus1]

@Michelle-TalkTalk - The latency happens on all devices throughout the day, 2 wired directly to router, 2 wireless. No power adaptors, router is directly connected to wall socket.

[Michelle-TalkTalk]

Hi tenplus1,

Apologies, it was incorrectly flagged as spam. I've re-instated the post now. Some of the results are showing high pings to the router. Just to confirm, did you run the tests when connected wired? Are you using any powerline adapters?

I've also re-run the line tests now which are still clear and the sync speed looks consistent. Does the latency seem to happen at certain times of the day? Does it also happen with just the one wired device connected to the line?

Thanks

[tenplus1]

I've tried to attach pings and traceroutes and every time I post, it disappears from this thread ?!

It's gotten to the point some sites just wont load anymore and gaming is impossible, could you please have someone from openreach check the physical line as the router and cabling has already been replaced.

[tenplus1]

@Debbie-TalkTalk - I tried sending ping and traceroute logs and it hasn't appeared in the thread, this is the 4th attempt:

PING youtube.com (172.217.169.78) 56(84) bytes of data.
64 bytes from lhr48s09-in-f14.1e100.net (172.217.169.78): icmp_seq=1 ttl=118 time=24.5 ms
64 bytes from lhr48s09-in-f14.1e100.net (172.217.169.78): icmp_seq=2 ttl=118 time=24.4 ms
64 bytes from lhr48s09-in-f14.1e100.net (172.217.169.78): icmp_seq=3 ttl=118 time=24.3 ms
--- youtube.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 24.286/24.350/24.452/0.066 ms

traceroute to youtube.com (172.217.169.78), 30 hops max, 60 byte packets
1 ttrouter.lan (192.168.1.1) 2.160 ms 2.304 ms 0.427 ms
2 * * *
3 ae51-ner002.irl.as13285.net (78.144.1.7) 18.005 ms 19.075 ms 19.241 ms
4 ae51-scr101.loh.as13285.net (78.144.1.6) 26.524 ms 26.511 ms 26.557 ms
5 209.85.175.102 (209.85.175.102) 26.705 ms 24.413 ms 24.453 ms
6 74.125.242.97 (74.125.242.97) 26.447 ms * *
7 108.170.246.161 (108.170.246.161) 24.714 ms 172.253.66.99 (172.253.66.99) 25.335 ms 172.253.65.208 (172.253.65.208) 23.379 ms
8 lhr48s09-in-f14.1e100.net (172.217.169.78) 24.223 ms 24.067 ms 23.921 ms

PING talktalk.co.uk (107.162.133.62) 56(84) bytes of data.
64 bytes from 107.162.133.62 (107.162.133.62): icmp_seq=1 ttl=247 time=24.6 ms
64 bytes from 107.162.133.62 (107.162.133.62): icmp_seq=2 ttl=247 time=24.8 ms
64 bytes from 107.162.133.62 (107.162.133.62): icmp_seq=3 ttl=247 time=24.5 ms
--- talktalk.co.uk ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2004ms
rtt min/avg/max/mdev = 24.547/24.660/24.789/0.099 ms

traceroute to talktalk.co.uk (107.162.133.62), 30 hops max, 60 byte packets
1 ttrouter.lan (192.168.1.1) 0.397 ms 0.405 ms 0.560 ms
2 * * *
3 ae51-ner002.irl.as13285.net (78.144.1.7) 17.892 ms 18.005 ms 18.529 ms
4 ae51-scr101.loh.as13285.net (78.144.1.6) 24.894 ms 26.288 ms 24.919 ms
5 host-78-144-14-174.as13285.net (78.144.14.174) 26.130 ms host-78-144-14-180.as13285.net (78.144.14.180) 25.091 ms host-78-144-14-182.as13285.net (78.144.14.182) 26.247 ms
6 83.217.238.41 (83.217.238.41) 26.981 ms 24.284 ms 24.293 ms
7 ae-3.r25.londen12.uk.bb.gin.ntt.net (129.250.4.128) 25.543 ms 24.552 ms 24.666 ms
8 ae-7.r00.londen14.uk.bb.gin.ntt.net (129.250.3.191) 24.864 ms 25.121 ms 25.315 ms
9 ae-2.r01.londen14.uk.bb.gin.ntt.net (129.250.2.193) 24.992 ms 25.052 ms 25.231 ms
10 ae-1.f5-networks.londen14.uk.bb.gin.ntt.net (83.231.146.242) 24.985 ms 24.333 ms 24.569 ms
11 107.162.79.5 (107.162.79.5) 24.846 ms 24.806 ms 24.953 ms
12 107.162.133.62 (107.162.133.62) 24.895 ms 24.476 ms 24.599 ms

PING google.co.uk (216.58.205.35) 56(84) bytes of data.
64 bytes from mil04s24-in-f35.1e100.net (216.58.205.35): icmp_seq=1 ttl=118 time=24.4 ms
64 bytes from mil04s24-in-f35.1e100.net (216.58.205.35): icmp_seq=2 ttl=118 time=24.3 ms
64 bytes from mil04s24-in-f35.1e100.net (216.58.205.35): icmp_seq=3 ttl=118 time=24.3 ms
--- google.co.uk ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 24.270/24.327/24.382/0.045 ms

traceroute to google.co.uk (216.58.205.35), 30 hops max, 60 byte packets
1 ttrouter.lan (192.168.1.1) 0.421 ms 1.875 ms 1.946 ms
2 * * *
3 ae51-ner002.irl.as13285.net (78.144.1.7) 18.777 ms 19.167 ms 19.830 ms
4 ae51-scr101.loh.as13285.net (78.144.1.6) 26.800 ms 26.781 ms 26.762 ms
5 host-78-144-4-33.as13285.net (78.144.4.33) 26.956 ms 24.619 ms 24.940 ms
6 * * *
7 172.253.71.189 (172.253.71.189) 24.835 ms lhr48s23-in-f3.1e100.net (216.58.205.35) 24.072 ms 172.253.66.88 (172.253.66.88) 26.237 ms

[Debbie-TalkTalk]

Hi tenplus1

Thanks for your reply.

Would it be possible to run some pings and trace routes when you experience this issue and post the results on this thread?

Run a Ping or Traceroute

Thanks

Debbie

[tenplus1]

@Debbie-TalkTalk- The speed when all is working is up to 52mb/s but I'm still having latency issues on all of my devices (2x cable connected, 2x wifi) where it sometimes drops connections to that site or takes a while to connect, but once connected seems to run full speed...

e.g. It took me 2 minutes to connect to the community page just to type this.

[Debbie-TalkTalk]

Hi tenplus1

Thanks for keeping us updated 🙂

How has the connection/speed been since your last post?

Thanks

Debbie

[tenplus1]

@Debbie-TalkTalk - Thanks for the speedy delivery, got new router 30 minutes ago and installed everything new and am now getting 52mb/s which is an improvement, also the latency isn't as bad as before but I can still feel it slightly. Packing up old router and will post out today 🙂 Thanks again.

[Debbie-TalkTalk]

Hi tenplus1

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie