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Connection problems after moving new home

b4rt3k9221
First Timer
Message 3 of 3

"you don't have permission to view this directory or page"

After moving new home I have a problems with talk talk connection can you help me with that ? Thanks 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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martswain
Philosopher
Message 2 of 3

If on basic broadband or Fibre 35/65/150 add you phone number to your community profile, click your avatar at top RHS of this page.

 

Have you actually been advised your service in live ?

 

If your live date was today, it can take up to midnight for full authentication on the network.

 

What light(s) shows on your router ?

 

Does dialing 17070 get a readback of the correct number ?

 

Staff will reply in the next couple of days.

 

 

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