on 29-09-2021 08:24 AM
Hi all. I have a problem were my broadband works but some things wont connect. I have cctv which is connected to the router via ethernet and i can watch that remotely. I also have several smart plugs which haved worked for a long time but now say 'offline' unless i connect to my home wifi that they are on then they work. I also have a and a Honeywell wireless room thermostat which connects to the boiler wirelessly but, again, on my phone now says 'offline' and connecting to the home wifi doe no good. Any help would be gratefully recieved.
on 29-09-2021 03:30 PM
on 29-09-2021 03:12 PM
on 29-09-2021 12:29 PM
I'll get the other model Hub out to you and see if this improves the wifi connection to your devices.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 29-09-2021 09:12 AM
Sorry @Bighammerfan ssid is the name of your WiFi The abbreviation SSID stands for Service Set Identifier. This is the unique name that identifies a wireless network. It is in the packet header when a data packet is transmitted. The devices on the Wi-Fi network use this identifier for communications via the network.
on 29-09-2021 08:51 AM
Hi @Bighammerfan have you by any chance changed your router or reset it? If somehow the ssid has changed this would explain (I had this recently)
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