on 14-03-2020 09:00 PM
Hi, I have 2 other threads on this forum since receiving my new router from TalkTalk. Both very annoying, but not show stoppers.
However, I've just tried a VPN connection, something my employer insists on, and I can't get a connection to the Web. I see other posts from around a year ago saying this is an issue but surely its been fixed by now? Or is this still a problem? If it is, I see little reason to stay with TalkTalk after 10+ years as a customer. If I'm to buy my own modem / router, I may as well switch providers too!
on 23-03-2020 08:14 PM
on 23-03-2020 08:14 AM
on 22-03-2020 02:34 PM
Thank you for updating your Community Profile.
Your router has the latest firmware version. Have you tried splitting the SSID's?
You could try splitting the SSIDs on your router and testing the connection between the 5gh channel and the 2gh channel, some devices operate better with just 1 channel selected.
Log into the router (192.168.1.1 etc ) and manually change the SSID (Wi Fi) name of the 5ghz channel.
I often find it is better to keep the 2 broadcast channels separate. For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz. Some devices can drop the connection when the SSID's remain the same.
Also, you can try manually setting the wifi channel for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.
Give this a try , test with both SSID's and see if the connection improves.
on 21-03-2020 05:07 PM
on 21-03-2020 01:43 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 21-03-2020 01:42 PM
on 20-03-2020 06:26 PM
Apologies to jump on this post, however i am having the exact same issue with my router DSL3782 connecting my VPN- I really need to be able to work from home,is there anyway of fixing this issue? i did try and start my own thread however the website failed me!!
Many thanks in advance
on 16-03-2020 12:37 PM
on 15-03-2020 10:26 PM
If the router is running firmware V1.10 this should now be OK, unless you are using a Cisco VPN client. If you are, the normal practice seems to be to swap it out for an HG633, which will work OK.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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