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DLM

TuRbO
Problem Solver
Message 6 of 6

Please reset the line.

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5 REPLIES 5

Message 1 of 6

Hi

 

OK, I'll drop you a PM to confirm some details to allow us to book the engineer.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

yes

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Message 3 of 6

Hi

 

I can see the speeds are below expected and tests are showing some errors on the line.

 

This will need an engineer to resolve.

 

Would you like to progress with the engineer booking ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

for the past week the speed has dropped to 2-3speed.PNGMbps, have to reset wifi hub to get back speed but drops back down again.

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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

as your on fibre, we have no access to reset your line.

 

What issues are you having with your connection ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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