Broadband help

TuRbO · ‎17-06-2021

Please reset the line.

Karl-TalkTalk · ‎18-06-2021

Hi

OK, I'll drop you a PM to confirm some details to allow us to book the engineer.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE

TuRbO · ‎18-06-2021

yes

Karl-TalkTalk · ‎18-06-2021

Hi

I can see the speeds are below expected and tests are showing some errors on the line.

This will need an engineer to resolve.

Would you like to progress with the engineer booking ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE

TuRbO · ‎18-06-2021

for the past week the speed has dropped to 2-3Mbps, have to reset wifi hub to get back speed but drops back down again.

Karl-TalkTalk · ‎18-06-2021

Hi

as your on fibre, we have no access to reset your line.

What issues are you having with your connection ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE

Broadband help

DLM