Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Damaged external phone cable

Janineperrett
First Timer
Message 4 of 4

I’m having work done on my house and have noticed the external phone cable is perished and damaged. How do I go about getting it changed?  Help please?!

0 Likes
3 REPLIES 3

Message 1 of 4

Hi

 

OK, thanks for letting me know.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 2 of 4
Thanks. One of your staff has just booked an engineer for me.
0 Likes

Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Openreach will not come and look at an externa cable unless your service is affected.  If you are having any issues with the service then we can arrange an openreach engineer.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes