on 04-04-2020 01:37 PM
My phone line was installed less than a month. Last week, when I looked at the line in my garden, the coating was damaged, probably eaten by rat. I still have service and it is not causing danger to anyone. I can see it may be broken by bad weather and the service will be affected. In order to prevent it from happening, I want to report and have it fixed.
I know the line was put by Openreach, and my service provider is TalkTalk.
Am I supposed to contact TT ? or Openreach ?
on 20-07-2021 10:22 AM
on 20-07-2021 10:20 AM
@Jill Oakley, you must never ever post personal information details on the open forum pages.
Please go via your avatar/name; settings; launch profile wizard. This is to complete your community forum profile details for TT staff to identify your account.
You must also return to "help with your Talktalk service" and post your own thread in the billing section.
Click on start a topic. Your own post will then be in a queue for attention and staff will respond later in the week.
on 20-07-2021 10:15 AM - last edited on 20-07-2021 10:17 AM by Gliwmaeden2
Damaged property and car bonnett when line came off wall outside. I need a claims form (XXXXX personal details removed for SECURITY REASONS)
on 15-04-2020 10:08 AM
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
To confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.
on 06-04-2020 09:29 PM
Thank Mikem for looking into this. I would say that the job was done properly. There may be rats damaged the phone line.
My personal information was updated properly and you should be able to find my account and address.
on 06-04-2020 02:53 PM
I'm sorry to hear your outside cabling has been damaged. I have passed this onto the team to pick up. Before we can look into your account please can you add your home phone number to your Community Profile so we can locate your details. Please do not post any personal info on here as it’s public.