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Dead router

blowkj
First Timer
Message 4 of 4

We had a lightning strike yesterday and my router died. The power light comes on but then nothing happens. There is no wireless. Pinging through the router leads to 90% packet loss. I did a line test in the service centre and it says the problem is my home network... correct because my router is dead.

Can I get a replacement?

Keith
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3 REPLIES 3

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4
Brilliant, thanks Karl.
Keith
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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

I'll get a replacement out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes