Honestly I'm at my wits end with TalkTalk yet again I've wasted about three hours of my life and got absolutely nowhere in that span of time.
This is becoming a weekly occurrence.
I'm now wondering if someone here can save me.
I have just bought an LG X Boom AI ThinQ WK7 and when setting it up on Google Home from my iPhone I get a message saying I have to disable AP Isolation (also known as Guest Mode, or Wireless Isolation) in order to communicate with it.
The TalkTalk tech team were absolutely clueless and cut me off a huge five times after 30mins on the phone each time.
Has anyone had any experience setting up a 'Hey Google' device? any help will be hugely appreciated. thank you
I am not familiar with these products, what are they? What make/model of router are you using?
The 3782 does not support AP Isolation or guest mode, therefore this should not stop the speaker connecting to the router. Can you provide links for a user guide or manual for this speaker, so as I can understand the connection process better?
Interesting. Yes here is the manual:
really appreciate you helping me out here, im at a total dead end with it presently
Please try this link. It doesn't detail your situation but it contains a checklist of options for your router. I haven't had a look through yet, though.
None of those manuals etc tells you anything much about setting this up, they do not even give you the WiFi specifications. The error message you are getting is a red herring because AP Isolation when enabled means that a device that is connected to the WiFi cannot communicate with any other device on the WiFi. This facility is not available on the router & any device can communicate with any other on the WiFi network.
You can try this to see if it might help in the router:-
The problem is that not knowing what the WiFi specifications of this device are, I cannot be sure if this speaker is compatible with the above.