on 27-09-2021 09:36 PM
Having a real issue with my WiFi over the last week. For the past few months everything has been great; but last Monday devices across the house kept being disconnected and I've had nothing but problems since. I keep resetting the router, then having to reconnect devices with the password etc, but even then some devices are saying there is no connection to the Internet. When there is connection, it is sluggish and intermittent. So annoyed as everything has been great since I got the new router last year, how can it suddenly be going so wrong? I have done line test which says there is nothing wrong, but there clearly is! Any suggestions?
on 11-10-2021 03:03 PM
on 11-10-2021 11:20 AM
Happy to be contacted in anyway. Assuming the conversations and detail in this thread will be included or accessible by whoever looks into the complaint aswell?
Thanks again for confirming and following up
on 11-10-2021 10:01 AM
on 08-10-2021 03:53 PM
In that case I need to escalate it to the complaints department please as I am not, and have not for the past 4 weeks, been receiving a satisfactory service or indeed the service I am paying for.
Look forward to hearing from you or a member of the complaints department asap.
on 08-10-2021 01:44 PM
on 08-10-2021 01:41 PM
Many thanks for that, I have followed the link and answered accordingly.
To confirm- no I am not willing to accept potential engineer charges
Yes available all those times and days
on 08-10-2021 08:47 AM
OK, if you'd like us to arrange an engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 08-10-2021 08:07 AM
We can arrange a visit from one of our engineers to check your setup, if you'd like us to do this please let us know and we'll confirm some details
on 07-10-2021 04:27 PM
Thankyou for your constant support.
It actually seems worse today, been on 4 work calls and all 3 have disconnected due to bad WiFi and again we're having to use our phones connection.
I really am tempted to plug our old WiFi router in as this connection seems slower and just as likely to cut out. There must be something else that can be done? This is really frustrating
on 07-10-2021 06:27 AM
on 06-10-2021 08:26 PM
No the router wasn't connected to the test socket, but it hasn't been for years and everything was working great up until a few months ago as outlined in my first message.
I have now plugged it into the test socket so will see how this is over the next few hours . I'm glad you were able to verify it has disconnected from the Internet today, and that is the issue we've been having for a few weeks. We are having to tether to our mobile phones so we don't get cut off during important meetings which isn't right.
on 06-10-2021 02:53 PM
All wifi channels appear to be congested and I can see that there have been some disconnections from the Internet. Is your router currently connected to the Test Socket
on 06-10-2021 02:01 PM
No not using any powerline adaptors. There is improvement in speed and connections don't drop when the laptops are closer, but the iPhone have issues even when sat next to the router.
We've also had the same disconnecting issue today woth the new router as we did with the old one, twice this morning we lost all internet connection and the router box was flashing Amber. This lasted approximately 5 mins each time. Round about 10a.m and then again around 11ish
on 06-10-2021 06:41 AM
Can I also just confirm, are you using any powerline adapters? Is there any improvement to the wireless speeds on these 2 particular devices if you bring them closer to the router?