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Download speeds less than half my sync speeds



I've dug out a old laptop to make sure that it isn't a problem with my laptop.

I can confirm I get upto 55 mbps download on this laptop. Whilst it is not full speed, it does tell me that the line is capable of reasonable speeds.

The odd thing is that the speeds can vary wildly from test to test, and on any other device I test, the speeds are slow. Around 25 mbps wired, and below 20 mbps wireless.


Does this help to understand the nature of the problem and give us any ideas on how to fix the speed to other devices?


Ping and Traceroute outputs are included below


Pinging [] with 32 bytes of data:
Reply from bytes=32 time=15ms TTL=117
Reply from bytes=32 time=15ms TTL=117
Reply from bytes=32 time=15ms TTL=117
Reply from bytes=32 time=15ms TTL=117

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 11 ms 10 ms 11 ms []
4 15 ms 14 ms 15 ms []
5 15 ms 15 ms 15 ms
6 18 ms 17 ms 17 ms
7 15 ms 16 ms 16 ms
8 14 ms 14 ms 14 ms []

Trace complete.




Community Team - TT Staff

Hi dan,


Thank you. The pings and trace routes look ok. Thanks for testing with the different laptop. When you ran the speed tests are you leaving at least a 5 minute gap between each test? How is the overall performance of the connection? Are you experiencing any slow web pages, buffering, etc?




As things go currently, I am not really suffering with low quality streaming like I was. Websites are not super quick, but they're ok.
I wasn't waiting 5 mins between speed tests, but will do for future tests.
Maybe I am just expecting things to feel quicker.
Can't help feeling like I should be getting better WiFi speeds.
This is what I get on my mobile sat next to my router.
5.33 Mbps down
8.61 Mbps up
Community Team - TT Staff

Hi dan,


I'm sorry for the delay. Is it now only the wireless speeds which are slow? Have you tried separating the SSID's?


Split your router's SSID (wireless network name)