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EARLY INSTALL DATE

angela2021--
First Timer
Message 4 of 4

Hi there we have signed up for broadband however it says it won't be installed for 14 days so we now are going to be without broadband for 8 days as can't be installed until the 20th. Can you move the install date earlier otherwise we will have to go with another provgider.

 

ACC number REMOVED FOR SECURITY

 

 

 

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3 REPLIES 3

Chris-TalkTalk
Support Team
Message 1 of 4

Hi angela2021--,

 

Welcome to the Community 


Can you please update your profile as fr8ys has requested

 

Thanks
Chris

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fr8ys
Community Star
Message 2 of 4

Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Message 3 of 4

Hi,

 

Ive removed your account number from view for security.

 

TalkTalk,like other ISPs are reliant upon OpenReach to complete the installation, so moving to another company at this stage will delay this even further.

 

Staff here do not work weekends, so it will be Monday at the earliest before they respond.

 

If your TalkTalk landline phone number is not included in your profile please update this or add your account number to the free format area, so staff can trace your account.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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