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Elderly parent, broadband line fault help please

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5 REPLIES 5
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Popular Poster

My father is unable to make contact, his broadband is not working preventing him from ordering groceries. Please can you do a line test using the number on my profile?

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Community Team - TT Staff

Hi Vezlidds,

 

I'm sorry for the delay in getting back to you. I've run a test on the line which hasn't detected a fault. Is your dad still experiencing the same issue with the broadband connection at the moment?

 

Thanks

 

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Popular Poster

Yes unfortunately he is, he is unable to nrowse at all due to poor speed. Is there anything that can be done to boost this please? Thank you

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Community Team - TT Staff

Hi Vezlidds,

 

Thanks for confirming. I've optimised the connection now. Is your dad connected wired or wireless?

 

Thanks

 

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Popular Poster

He is wireless and it seems to be much better this morning thank you for optimising the line.

Community Team - TT Staff

Hi Vezlidds,

 

Thanks for the update 🙂

 

Thanks