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Engineer Coming For Home Move - Said I Didn't Need One When Booking

kirwon
First Timer
Message 3 of 3

As above, I've booked a home move and when I booked it the website said that an engineer wasn't required. Since then, all communication has mentioned an engineer visit. 

 

Will they actually come or is this just a standard message? Or will they just come to the local box to do some work? 

 

Thanks

Adam Kirwan
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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @kirwon 

 

I've checked the order and it is down as a self install  so it think its a standard message and no engineer will be required to attend the property.

 

Sorry for any confusion. 

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Divsec
Community Star
Message 2 of 3

Hi @kirwon Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account. 

I don't work here and all my opinions are my own.
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