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Engineer cancelled, unable to contact vulnerable clients

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1 REPLY 1
Laurag15
First Timer

I had an engineer arranged to come out as my broadband disconnects multiple times everyday and has been doing so for around 2 months. The engineer text to cancel when the lockdown began and said i needed to contact talktalk to rearrange. This has proven impossible!

 

I am a psychologist attempting to work from home with vulnerable people via skype. Transitioning from face to face to online therapy is hard enough but my internet now disconnects at least every 30 minutes meaning i am unable to work.

 

Please help and rebook my engineer.

 

Thank you

OCE_Arne
Community Team - TT Staff

Hi @Laurag15

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks