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Engineer not arrived

SamanthaH
First Timer
Message 4 of 4

Engineer due for the second time for an upgrade ,no show yet again now have an email saying i have cancelled my order ,which i most definitely haven't ,what is going on,can anyone help ? 

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3 REPLIES 3

SocialTeamJo
Support Team
Message 1 of 4

Hi SamanthaH,

 

Apologies for the delay.

 

I'm sorry to hear about the missed engineers and apologise for your order being cancelled.

 

Have sent you a PM requesting for some details, once we have those we'll look into what's happened. Jo

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SamanthaH
First Timer
Message 2 of 4

Thanks,yes they definitely should, two wasted days and no sense from anyone as to why ,not impressed

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Gliwmaeden2
Community Star
Message 3 of 4

See in this article, under "missed appointments", @SamanthaH  - you should be compensated for having your time wasted:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

Staff will reply to let you know what is going on, probably tomorrow. Your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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