on 28-07-2021 07:40 PM
Engineer due for the second time for an upgrade ,no show yet again now have an email saying i have cancelled my order ,which i most definitely haven't ,what is going on,can anyone help ?
on 30-07-2021 02:47 PM
Apologies for the delay.
I'm sorry to hear about the missed engineers and apologise for your order being cancelled.
Have sent you a PM requesting for some details, once we have those we'll look into what's happened. Jo
on 28-07-2021 09:12 PM
See in this article, under "missed appointments", @SamanthaH - you should be compensated for having your time wasted:
Staff will reply to let you know what is going on, probably tomorrow. Your thread is in the queue for attention.