Facebook and Instagram not working

[leanne8787]

Our newly installed WiFi will not allow myself or my partner to use Facebook or Instagram properly. All other apps and Internet connections work apart from these two. We have different branded phones. Please advise, this seems to be a common issue, mentioned in various threads. 

Thanks 

[OCE_Michelle]

Hi leanne8787,

I'm sorry to hear this. Does this not work at all or is this intermittent? Are you using HomeSafe?

TalkTalk HomeSafe - An Overview

Thanks

[Khyati]

Hi, yes I am also having same problem. You're right it seems to be a common problem and I think we might need a new router perhaps? My homesafe is currently activated. 

[OCE_Debbie]

Hi @Khyati

Please can you create a new thread, we can then look into this further.

Thanks

Debbie