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Failed recordings

JudyO1
Team Player
Message 8 of 8

2nd problem - Nothing is recording, always message Failed Recording.

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7 REPLIES 7

Message 1 of 8

Hi JudyO1

 

Has this been working ok since your last post?

 

Thanks fr8ys 🙂

 

Debbie

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fr8ys
Community Star
Message 2 of 8

Great, pleased the advice worked

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Message 3 of 8

Thank you!  The full factory reset seems to have sorted it - fingers crossed.

Message 4 of 8

OK thanks

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Message 5 of 8

They are not "stopping the ability to record," but they are no longer supplying recording boxes, either to new customers, or as replacements. 

Message 6 of 8

Hi,  thanks for your reply.  I will try all of this soon however have I read somewhere, on this forum, that TT are stopping the ability to record, or am I imagining it??!!

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fr8ys
Community Star
Message 7 of 8

Hi

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).