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Failure to meet MGALS

CiaranW
Team Player
Message 5 of 5

After a number of posts still little help from TalkTalk including after calling them multiple times they have failed to give me any assistance with this issue. 

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They continue to deny the fact that it's an issue on their end saying it's nothing to do with our internet yet our link rate is <1MB/PS.

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This has been the fastest in weeks with an average being ~750KB/PS.

 

Further tests signal that our speed is at maximum 2.06MB and that's on rare occasions with the connection dipping to sub 1.5MB frequently. There's 3 possible causes, a damaged line, a faulty router or TalkTalk have limited the connection speed. 

 

Ext:

This was all tested whilst wired

We don't currently have a home phone connected

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi CiaranW,

 

I'm sorry for the delay in responding and I'll take a look now. I've run a test on the line which has detected a potential voice fault. Just to confirm, is the voice service still ok? Does your master socket have a test socket?

 

Thanks

 

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Message 2 of 5

5 days, 2 threads, 5+ calls and still no assistance from TalkTalk.

 

Honestly this is just disgusting.

 

I had more help from members of this community more than official TalkTalk staff, if this isn't resolved shortly our contract will be cancelled and I believe since TalkTalk are completely unable or unwilling to meet our minimum guaranteed speed any extra charges for cancellation are dropped. 

 

 

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Message 3 of 5

Borrowed one today, line sounds perfectly clear, not even a tiny bit of static.

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martswain
Philosopher
Message 4 of 5
As you noted in your edit, you need to check the phone line as a matter of priority, preferably with a corded phone.
Check for any odd noises and ensure you have a dial tone and the ability to make and receive calls.