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Faster Broadband Speed down to 1 !!!!!!

Rochelle
Insightful One
Message 9 of 9

My broadband speed is really low. I did a speed test and it was only 10 instead of the usual 36 but the last speed test I did registered it as only 1  !!!!!  What is going on?  Upload speed is the usual 5. Have checked the service status and all appears to be OK. No outrages or anything. Anyone else got a problem?

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8 REPLIES 8

Message 1 of 9
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Message 2 of 9

@Skynet_TX @Chris-TalkTalk @Michelle-TalkTalk    Speed back up to 37.5  after turning the router off for an hour.  Thanks

Rochelle

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Skynet_TX
Community Star
Message 3 of 9

@Rochelle  Are you testing on a 'wired' or 'wireless' device ?

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Message 4 of 9
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Rochelle
Insightful One
Message 5 of 9

@Michelle-TalkTalk @Skynet_TX    Speed back up to 34.8 a couple of minutes ago and just done a retest and it is down to 24.3 so I will  turn the router off for 30 mins!!!

Rochelle

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Michelle-TalkTalk
Support Team
Message 6 of 9

Hello,

 

Thanks for the update and please let us know if the speed does continue to intermittently drop.

 

Thanks

 

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Message 7 of 9

It's now back up to 25 -will keep an eye on it and maybe will reset the router as you suggest. Thanks 

Rochelle

Skynet_TX
Community Star
Message 8 of 9

Hi @Rochelle,

 

Are you running the speed test wired or wireless ?

 

Have you tried switching the router off for over 30 minutes to reset your session ?

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