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Fastpath me + Slow Internet

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11 REPLIES
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ILuke2000
Participant

-Only use ethernet

-Internet considerebly bad over last few days on and off

 

Was converted to 6db fastpth a year or so back, was wondering if i was put off it and if so can you put me back on it please (also telling me what i'm currently on)

 

Thanks. 

Community Team

Hi ILuke2000,

 

Unfortunately we no longer have any control over profile changes as this is now managed by our new DLM system.

 

I've checked your connection stats and I can see that the SNR is dropping very low which can affect the speed and the performance of the connection so I've optimised the connection and the SNR has now increased.

 

Could you retest and let us know how your connection compares following this.

 

Thanks

 

ILuke2000
Participant

May you go into depth on how to change my profile with the new DLM system?

---

Connection seems a little bit better but not as good as when i was able to swap fastpath.

Community Team

Hi ILuke2000,

 

We used to be able to select a fastpath profile, however as the line is now managed by DLM we no longer have that option. 

 

The new DLM will not change the profile to fastpath. We now only have the option to reset DLM which will optimise the connection to find the best balance between stability and speed for your line.

 

Thanks

 

ILuke2000
Participant

Fair enough...

What do you suggest i do?

It was far better when i had fastpath. 

Community Team

Hi ILuke2000,

 

Would it be possible to run some pings and trace routes so we can see how they compare?

 

How do I perform a ping or traceroute

 

Thanks

 

ILuke2000
Participant

No difference, just slightly bad phone call signal every now and then since.

 

My ping is terrible now, why would talktalk remove fastpathing... 

Community Team

Hi ILuke2000,

 

Could you run some pings and trace routes and post the results into the thread so we can see how they compare.

 

Thanks

 

ILuke2000
Participant

PING google.co.uk (216.58.212.67): 56 data bytes

64 bytes from 216.58.212.67: icmp_seq=0 ttl=55 time=22.547 ms

64 bytes from 216.58.212.67: icmp_seq=1 ttl=55 time=24.094 ms

64 bytes from 216.58.212.67: icmp_seq=2 ttl=55 time=21.994 ms

64 bytes from 216.58.212.67: icmp_seq=3 ttl=55 time=23.139 ms

 

--- google.co.uk ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 21.994/22.944/24.094/0.778 ms

 

 

 

Community Team

Hi ILuke2000,

 

Thanks for running this, the pings are within acceptable limits so we wouldn't be able to raise this to our Network Team for investigation.

 

I appreciate that the results may have been lower on a fastpath profile, however at the moment we have no way of changing this for you.

 

Thanks

 

ILuke2000
Participant

So what do you sugget i do..

Theres nothing talktalk can do to fix this.. right..., I'm sure other companies can. 

Community Team

Hi ILuke2000,

 

Those pings are fine, I know that a fastpath profile will give slightly better pings but the difference probably isn't noticeable in a real world scenario. As explained, moving you to a fastpath profile is no longer an option.

 

Chris