Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:
Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.Search now
Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.Try now
Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.Register now
-Only use ethernet
-Internet considerebly bad over last few days on and off
Was converted to 6db fastpth a year or so back, was wondering if i was put off it and if so can you put me back on it please (also telling me what i'm currently on)
Unfortunately we no longer have any control over profile changes as this is now managed by our new DLM system.
I've checked your connection stats and I can see that the SNR is dropping very low which can affect the speed and the performance of the connection so I've optimised the connection and the SNR has now increased.
Could you retest and let us know how your connection compares following this.
May you go into depth on how to change my profile with the new DLM system?
Connection seems a little bit better but not as good as when i was able to swap fastpath.
We used to be able to select a fastpath profile, however as the line is now managed by DLM we no longer have that option.
The new DLM will not change the profile to fastpath. We now only have the option to reset DLM which will optimise the connection to find the best balance between stability and speed for your line.
No difference, just slightly bad phone call signal every now and then since.
My ping is terrible now, why would talktalk remove fastpathing...
PING google.co.uk (220.127.116.11): 56 data bytes
64 bytes from 18.104.22.168: icmp_seq=0 ttl=55 time=22.547 ms
64 bytes from 22.214.171.124: icmp_seq=1 ttl=55 time=24.094 ms
64 bytes from 126.96.36.199: icmp_seq=2 ttl=55 time=21.994 ms
64 bytes from 188.8.131.52: icmp_seq=3 ttl=55 time=23.139 ms
--- google.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 21.994/22.944/24.094/0.778 ms
Thanks for running this, the pings are within acceptable limits so we wouldn't be able to raise this to our Network Team for investigation.
I appreciate that the results may have been lower on a fastpath profile, however at the moment we have no way of changing this for you.
Those pings are fine, I know that a fastpath profile will give slightly better pings but the difference probably isn't noticeable in a real world scenario. As explained, moving you to a fastpath profile is no longer an option.
Chris, Community Team