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Fibre 65 with TV

Tammy11
First Timer
Message 3 of 3

Hi I upgraded to fibre 65 with TV, I have been sent a pin but no TV box, it says I need a TV box to use. Please help

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi

 

When you placed your order for fibre, did you specifically request a TV box.  This is usually added for a one off charge of £25.  If you did not specifically request a box, none would be supplied.

 

If you call our customer loyalty teams directly, they can add one to your order.

 

Thanks  

 

Karl. 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Tammy11,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

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