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Fibre boost speed - will it increase

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Highlighted
Community Team - TT Staff

Hi Keith

 

Thanks for your reply.

 

This is the throughput speed (speed test results) Please let us know once the replacement router has been connected to the test socket for 48hrs we can then check the connection stats again.

 

Thanks

 

Debbie

Highlighted
Team Player

Hi

Set up replacement router last Thursday morning. Thursday night it appears that the router was updated and the uptime reset automatically

 

The router has been up for over 3 days and only getting 45mb/s download. 

 

Kind regards

 

Keith

 

 

Highlighted
Community Team - TT Staff

Hi

 

The sync speed is at 45mb.  The profile is set correctly at 80mb.  The minimum Guaranteed speed is 49mb.

 

So there is an issue and speed is below predicted rates.  all the usual line tests are clear so nothing obvious stand out.

 

Next option is to arrange an Openreach engineer for further investigation.  I'll drop you a PM with the details required.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Community Team - TT Staff

Hi @Boffee

 

An engineer has been arranged for 5th September (tomorrow) AM 8-1.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES