Fibre speed drop

[Greybeard2]

Hi all,

Fibre speed hes dropped from 60+ mbps to only 30+ mbps been like it a couple months now

I did the service centre check and it showed there was an error with the line and to contact. which I did with the online chat, only to be told there is nothing wrong with the line.

Service centre is still showing a problem some 2 months later.

Anyone else had a similar problem and how did they resolve?

Thanks all for your time

[Karl-TalkTalk]

Hi

Tests are picking up an issue on the copper section of line.

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

Check back in 48hrs for an engineer update.

Thanks

Karl.

[Greybeard2]

I don't know to add this on here or to start a new post so I'll start on here .

Speed has dropped again to 27mbps.

The online service centre is also showing a line fault.

Help please

[Greybeard2]

I don't know to add this on here or to start a new post so I'll start on here .

Speed has dropped again to 27mbps.

The online service centre is also showing a line fault.

Help please

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[Greybeard2]

Hi Chris.

All good so far yes thank you.

The engineer was in the cabinet up the street for a couple of hours yesterday.

A couple of days should prove it one way or the other.

Thanks all for your help 🙂

[Chris-TalkTalk]

Hi Greybeard2,

This is now showing as fixed, is everything OK at your end?

Chris

[Debbie-TalkTalk]

Hi Greybeard2

No problem. I will check on this fault again tomorrow for any additional updates from Openreach.

Thanks

Debbie

[Greybeard2]

Thanks Debbie

[Debbie-TalkTalk]

Hi Greybeard2

I'm sorry to hear this.

I've completed a line test which has detected a possible line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

We should receive further updates within the next 48hrs.

Thanks

Debbie

[Spannery]

Add your details to your profile, landline and alt phone number and an OCE wil be able to see your account, I had to have an Openreach visit to reset a stuck DLM profile.