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Fibre speed drop

Greybeard2
First Timer
Message 10 of 10

Hi all,

Fibre speed hes dropped from 60+ mbps to only 30+ mbps been like it a couple months now

I did the service centre check and it showed there was an error with the line and to contact. which I did with the online chat, only to be told there is nothing wrong with the line.

Service centre is still showing a problem some 2 months later.

Anyone else had a similar problem and how did they resolve?

Thanks all for your time

0 Likes
9 REPLIES 9

Message 1 of 10

Hi

 

Tests are picking up an issue on the copper section of line.

 

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

Check back in 48hrs for an engineer update.

 

Thanks

 

Karl.

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 10

I don't know to add this on here or to start a new post so I'll start on here .

Speed has dropped again to 27mbps.

 

The online service centre is also showing a line fault.

 

Help please

0 Likes

Message 3 of 10

That's great news, thanks for letting me know 🙂

Chris

Message 4 of 10

Hi Chris.

All good so far yes thank you.

The engineer was in the cabinet up the street for a couple of hours yesterday.

A couple of days should prove it one way or the other.

 

Thanks all for your help 🙂

Message 5 of 10

Hi Greybeard2,

 

This is now showing as fixed, is everything OK at your end?

Chris

Message 6 of 10

Hi Greybeard2

 

No problem. I will check on this fault again tomorrow for any additional updates from Openreach.

 

Thanks

 

Debbie

Message 7 of 10

Thanks Debbie

Debbie-TalkTalk
Support Team
Message 8 of 10

Hi Greybeard2

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

 

We should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

Spannery
Team Player
Message 9 of 10
Add your details to your profile, landline and alt phone number and an OCE wil be able to see your account, I had to have an Openreach visit to reset a stuck DLM profile.
And so it goes.