Fix slow broadband speed

[srana]

Super slow broadband .SPeed test results are :

0.4 Mbps Your average download speed

0.1 Mbps  Your average upload speed

After all the diagnostics.Talktalk executive suggested and router replacement but its more than 3 weeks nothing is sent yet.Could you please lookinto it and fixed slow speed.

I was expecting a call today (4 to 6 PM)from talktalk as it was booked by talktalk to fix this issue but no call.I am not happy with service.Please help me to resolve this.

Thanks

Saloni

[Divsec]

Hi Saloni, your post has been flagged for assistance and you should hear Monday (office hours)

[OCE_Debbie]

Hi srana

I'm really sorry to hear this.

I've optimised your connection and the sync speed has increased to 3mb.

I can send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

[srana]

Yes Please.Thanks for your help

[OCE_Debbie]

Hi srana

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[srana]

@OCE_Debbie 

Speed is better now but I haven't received a replacement router. 

[OCE_Debbie]

Hi srana

I'm sorry to hear this.

There appears to be an issue with the router order, apologies for this.

I have escalated this and requested that this is ordered again. Please allow 48hrs for this to arrive. If you post back on this thread on Monday then I can check on this order.

Thanks

Debbie

[srana]

@OCE_Debbie 

Again broadband speed is slow and the connection is also unstable.

Could you please check the order status of new touter as well.

[OCE_Debbie]

Hi srana

Apologies for this.

I can see that the router has been sent, you should receive this today or tomorrow.

Thanks

Debbie

[srana]

@OCE_Debbie 

I am still waiting for the router.Could you please check the order status again.

[OCE_Debbie]

Hi srana

I have escalated this again as there appears to be an issue whenever we request that a router is sent, apologies for this.

I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[srana]

@OCE_Debbie 

Still, no router delivered.

[srana]

@OCE_Debbie 

Could you please update me the status of the router?.Connection is still not stable.

[OCE_Karl]

Hi

I've had a look for you, and a router has been dispatched and is due to be delivered by DHL. 

The following tracking info is available : 

Your parcel is due to be delivered on Tuesday 30th July 2019 between 14:44 and 15:44

Thanks

Karl. 

[srana]

@OCE_Karl 

Can you please share DHL tracking number as I haven't received parcel yet?

[OCE_Karl]

Hi

I'll send this to you in a PM.

Karl