cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Fix slow broadband speed

Reply
15 REPLIES 15
srana
Popular Poster

Super slow broadband .SPeed test results are :

0.4 Mbps Your average download speed

0.1 Mbps  Your average upload speed

After all the diagnostics.Talktalk executive suggested and router replacement but its more than 3 weeks nothing is sent yet.Could you please lookinto it and fixed slow speed.

I was expecting a call today (4 to 6 PM)from talktalk as it was booked by talktalk to fix this issue but no call.I am not happy with service.Please help me to resolve this.

 

Thanks

Saloni

Thanks
Saloni
Divsec
Community Star

Hi Saloni, your post has been flagged for assistance and you should hear Monday (office hours)

Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi srana

 

I'm really sorry to hear this.

 

I've optimised your connection and the sync speed has increased to 3mb.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

srana
Popular Poster

Yes Please.Thanks for your help

Thanks
Saloni
Community Team

Hi srana

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

srana
Popular Poster

@OCE_Debbie 

Speed is better now but I haven't received a replacement router. 

Thanks
Saloni
Community Team

Hi srana

 

I'm sorry to hear this.

 

There appears to be an issue with the router order, apologies for this.

 

I have escalated this and requested that this is ordered again. Please allow 48hrs for this to arrive. If you post back on this thread on Monday then I can check on this order.

 

Thanks

 

Debbie

srana
Popular Poster

@OCE_Debbie 

Again broadband speed is slow and the connection is also unstable.

Could you please check the order status of new touter as well.

Thanks
Saloni
Community Team

Hi srana

 

Apologies for this.

 

I can see that the router has been sent, you should receive this today or tomorrow.

 

Thanks

 

Debbie

srana
Popular Poster

@OCE_Debbie 

I am still waiting for the router.Could you please check the order status again.

Thanks
Saloni
Community Team

Hi srana

 

I have escalated this again as there appears to be an issue whenever we request that a router is sent, apologies for this.

 

I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

srana
Popular Poster

@OCE_Debbie 

Still, no router delivered.

Thanks
Saloni
srana
Popular Poster

@OCE_Debbie 

Could you please update me the status of the router?.Connection is still not stable.

Thanks
Saloni
Community Team

Hi

 

I've had a look for you, and a router has been dispatched and is due to be delivered by DHL. 

 

The following tracking info is available : 

 

Your parcel is due to be delivered on Tuesday 30th July 2019 between 14:44 and 15:44

 

Thanks

 

Karl. 

srana
Popular Poster

@OCE_Karl 

Can you please share DHL tracking number as I haven't received parcel yet?

Thanks
Saloni
Community Team