on 23-08-2021 11:08 PM
Hello! My internet isnt working - the router is connected to the main internet plug socket, but isn't working. I got the it's live email at 13:00, and it's 23:07 and still no internet. Been waiting on a flashing Amber light for 2 hours now. Really need this guy's!
on 24-08-2021 11:33 AM
on 24-08-2021 08:42 AM
on 24-08-2021 01:01 AM
From past experience have you tried running a Line test from Service centre within your Online my account.
This can detect line issues and a possible break between your Hub and the exchange. It will also sent over to Openreach to fix and give you a date for completion.
If that fails staff are back in the morning and should pick this up just check your details are filled in on your profile page so they can locate your account. 😊