Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Global Protect VPN

dina01
First Timer
Message 4 of 4

I work from home and I cannot get my work laptop to connect to the internet as it uses the Global Protect VPN.

I've seen in other threads that people have solved this problem with a different router. How do I get a new one?

Thanks

0 Likes
3 REPLIES 3

Message 1 of 4

Hi

 

I've checked the courier website and this shows the router delivery date is estimated for today.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

dina01
First Timer
Message 2 of 4

Hi,

 

@Debbie-TalkTalk I still haven't received the new router. Please give me an update?

 

Thanks

0 Likes

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi dina01

 

Apologies for this.

 

I have ordered you a different make and model of router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes