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Go live date and no internet

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4 REPLIES 4
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First Timer

I was meant to go live yesterday 7th September however there is no connection just an orange blink on the router, the contact centre employee said it should take couple of hours but still nothing. Also an engineer was meant to sort this out to begin with but the company cancelled because apparently my property should be ready. Does anyone else have similar issues and any resolution to this?

 

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Community Star

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Gliwmaeden2
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Community Team - TT Staff

Hi

 

I'm showing the service has gone live but tests are showing no sync from router.  Is this currently connected at your master socket and turned on ?

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

Hi, 

It was all connected but the master socket was from Virgin media and after speaking with someone from talktalk contact centre they have arranged for an engineer to come and replace it. 

 

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Community Team - TT Staff

Morning,

 

Ok thanks for the update and please let us know how you get on.

 

Thanks