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Go live date passed

CGreen89
First Timer
Message 4 of 4

On my account it says '

2. Broadband and phone go live

Your order is now complete and your service is active.

Go live date
Broadband & Phone
26 October 2020'

 

However my internet is still not working so what do I do? 

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3 REPLIES 3

Message 1 of 4

Hi CGreen89

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

 

Is this working ok now?

 

Thanks

 

Debbie

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Message 2 of 4
There's not an issue with the router as I have previously used it in my old property
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Gliwmaeden2
Community Star
Message 3 of 4

Have you tried switching the router off for a full 30 minutes? Then see if everything comes to life properly when you restart.

 

Don't repeat this unless told to by staff when they reply.

 

 

Gliwmaeden2, a fellow customer.