Hi Mike, welcome to the community your post has been flagged for assistance and you should hear shortly, in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account, please don't post personal details here.
Usually up to midnight is the answer to your question but things can go wrong and the team here will advise.
It has indeed been a week because I’ve been trying to get this sorted with phone calls text etc
customer service atrocious to say the least. What a total joke
WiFi barely downloading ,Done all the checks etc only getting download speed of 23 as promised 35
upload speed 6,7 Promised 9
cant do nothing with that. Sorry guys to be blunt but really had it
I'm sorry for the delay and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks good. Just to confirm, is it only the wireless speed which is slow? Are the wired speeds ok? Have you also tried switching the router off for a full 30 minutes and then retested the speed as this will reset the current session?
Could you run a couple of speed test now on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
Thanks for running the speed tests. Did you run the tests on a device connected to the router by Ethernet cable? Were any other devices accessing the internet at the time that you ran the speed tests?
I can only see one speed test result today, that was at 11:37
Your sync speed is fine, it's strange that your throughput speed is so low on a wired connection. Can I just ask if you switched your router off for 30 minutes when Michelle asked you too?