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HAVEN'T RECEIVED THE POSTAL ENVELOPE FOR RETURNING ROUTER

Shaurya Gotewal
First Timer
Message 6 of 6

Hi,

I got in touch with TalkTalk on 3rd September 2021 to know about the broadband packages and got a confirmation that my order has been placed and that I can cancel it within 20 days. So,  within the next 2-3 days I called TalkTalk to cancel my order. On the 6th of September 2021, I got an email from TalkTalk that said my order has been successfully canceled and I should be receiving a returns bag. However, it has not been delivered to me yet. 

Please let me know what should be done, now?

Thanks!

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5 REPLIES 5

Message 1 of 6

Hi

 

I'll request a returns bag is sent out to you.

 

Karl

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Message 2 of 6

Alright!
Thanks!

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martswain
Philosopher
Message 3 of 6

Go to this page and "Launch profile wizard"

 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile

 

If TT allocated you a landline number you can add that in the appropriate field.

 

Message 4 of 6

Thank you for your response!
Can you please let me know how do I do it? I have not used TalkTalk before and don't know how to add info in the 'Community Profile' and 'Private Notes' section.

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martswain
Philosopher
Message 5 of 6

@Shaurya Gotewal  put your name, address in your community profile and your order number in the Private Notes section.

 

Once completed, wait for a reply here, do not make any more topics please, your second post 15 minutes after this one was not needed.

 

Thanks