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HELP PLEASE MY WIFI NOT RESPONDINg

jessalinerose
First Timer
Message 2 of 2

Hi, I don't know if I've put this in the wrong forum, sorry if I have.

 

So basically even though I'm 20 I don't really understand technology very well.

 

My phone is of course at the moment broken due to an incident at work which is just great and then I came home to go into one of my lectures when I realised I had no internet. I believe I had a power cut and then when my power came back on, my Wifi has refused to come back on as well, no light, no nothing.

 

Ex-Foster kid so don't have family I can ask and also because I'm on a school laptop this is one of the only websites I can access . Kind of need wifi to do anything, cannot access my online banking to put money from my savings to my current account to get my phone fixed for example, can't access lectures or anything. Essentially need wifi but got no idea how to turn it back on. 

 

Obviously got the black lead in power plugged in to the mains then got my grey wire going to my open reach box but nothing. Help please lol

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi jessalinerose

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this for you.

 

Thanks

 

Debbie

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