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HG633 VPN problem

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4 REPLIES 4
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First Timer

Hi,

 

I have been using the HG633 with VPN for work regularly for the last year.  On Thursday the connection to another computer I RDP onto was lost and I got 4 connection retries before success and the connection was lost again on Friday and I got a full 20 retries before failure and I have been unable to connect ever since.  The VPN itself appears to connect but I cannot RDP onto or even ping computers on the network. I have Hardware H.1.01 and Software v2.00t

 

My company says everything appears to be fine at their end.

 

Any thought on this?

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Community Team - TT Staff

Hi descf

 

Apologies for this.

 

VPN should work ok on this router and firmware version.

 

Have you tried factory resetting the router using the pin hole reset for 10 seconds?

 

Thanks

 

Debbie

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Community Star

With V2.00 firmware there are no known issues as far as VPN is concerned. When the VPN connects, are you allocated an IP address within your company's IP network range?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Chatterbox
I am also experiencing the same issue with this router
Highlighted
Community Team - TT Staff

Hi John Matthissen

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

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