Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HG635 ROUTER SOFTWARE NEEDS UPDATING

Graham1956m
First Timer
Message 18 of 18

I'v been notified my new HG635 needs  a firmware or software update. 

I'm unable to download pictures to my mobile, which I could do with the previous router.

I understand this is done after raising a new message. Is this correct?

Many thanks

G

Graham Mallows
0 Likes
17 REPLIES 17

Message 1 of 18
0 Likes

Message 2 of 18

Thanks Debbie, I will let you know.

Graham

Graham Mallows
0 Likes

Message 3 of 18

Thanks, Skynet_TX, I think I will for the extra security, given the recent news headlines. 🙂

G

Graham Mallows
0 Likes

Skynet_TX
Community Star
Message 4 of 18

I know you are getting a replacement router, so this doesn't really matter now, but just for info, you are free to change the router password if you want to. TalkTalk access your router in a totally different way, so changing those details won't prevent them doing anything they need to do.

Message 5 of 18

Hi Graham

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 6 of 18

ok, thanks, hopefully that will solve the problem.

G

Graham Mallows

Message 7 of 18

Hi Graham

 

Apologies for this. Would you like me to send a different router for testing?

Message 8 of 18

Thank you Debbie, I see the firmware is v1.14t.

But I am still having problems downloading pictures via the router to my mobile phone. Any ideas?

G

Graham Mallows
0 Likes

Message 9 of 18

Hi Graham1956m

 

I've now updated your router firmware version.

 

Please let us know how the connection compares following this.

 

Thanks

 

Debbie

Message 10 of 18

Thanks Skynet_TX,

 

For other newbies, this is how I found the installed firmware on my HG635 router:

With the help of Skynet_TX's diagram above,

I accessed my TalkTalk Router by entering the IP Address of the router in the address line of my web browser. 

This IP Address  is on the info label on the back of the router.  Usually 192.168.1.1

Enter the Router Username, as shown on the Info label below the IP Address

Enter the Router Password, as shown on the Info label below the IP Address

Select Maintain Button, top right.

Then select System Information

 

Should I change the Router Username and Password for security, or would that stop TalkTalk from being able to access my router to update firmware?

Thanks,

Graham Mallows
0 Likes

Message 11 of 18

hi Karl,

Ok managed to find out how to access router, (thanks Skynet_TX).

Firmware is v1.13t

Would this cause the problem I have, unable to download pictures on mobile phone, but could on previous router?

Thank you,

G

Graham Mallows
0 Likes

Skynet_TX
Community Star
Message 12 of 18

Should be visible here :

 

Skynet_TX_0-1627292406352.png

 

Message 13 of 18

Hi Karl,

Can you tell me how I do that please. Have looked in Settings, Network and Internet and have Googled 'how to' without success.

TIA G

Graham Mallows
0 Likes

Message 14 of 18

Hi Karl,

Can you tell me how I do that please. Have looked in Settings, Network and Internet and have Googled 'how to' without success.

TIA G

Graham Mallows
0 Likes

Message 15 of 18

Hi Graham

 

The firmware should be v1.14t, check if it has updated.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Graham1956m
First Timer
Message 16 of 18

Ok Skynet_TX, thanks, 

G

Graham Mallows
0 Likes

Skynet_TX
Community Star
Message 17 of 18

Hi @Graham1956m,

 

If this is a new router that you have only recently connected then you will probably find that the firmware will update automatically overnight within a few nights. However if it doesn't update automatically then the staff here on the community will be able to update it for you, they should be able to respond to this post within a day or two.