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HG635 Router Power adapter failure

Lasertek
Whizz Kid
Message 3 of 3

Been a long time TalkTalk user and had my HG635 for a while now and as of midnight the WiFi was failing and dropping out. This morning the router was dead. On investigation I tried a similar 12v 1.0A power adapter from another device and the router booted into life. Hopefully so far the HG635 router is stable and will monitor it in case of it potentially having a failing component also. Therefore please can you send me a replacement Huawei mains switching power adapter 12v 1.0A. Thanks.

0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Lasertek,

 

I'm sorry to hear that you're experiencing problems with your router, I've ordered a replacement, it should be with you within a couple of days but please allow up to 5 working days for delivery


Chris

 

 

 

 

Gliwmaeden2
Community Star
Message 2 of 3

@Lasertek, the lounge area of the forum doesn't get visited much by staff. I'll move this thread to the Broadband section and escalate it there.

 

Please look out for a response from staff during the day. They are on here business hours Monday-Friday. 

Gliwmaeden2, a fellow customer.