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Haven't received gift voucher after 140+ days

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5 REPLIES 5
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First Timer

I signed up for broadband and was promised a £50 voucher after 90 days. Since the 90 days passed I have made various complaints and told the voucher was on it's way, but this is clearly not the case. Order made on 28th September 2018, order number N62087842.

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First Timer

Bump, as no response after 1 month

 

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Community Team - TT Staff

Hi @Joeltooley

 

Thanks for your post, 

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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First Timer
Thanks, I've now done this.
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Community Team - TT Staff

Hi @Joeltooley

 

Thanks for updating your profile.

 

I will contact the team at AWIN and get back to you. 

 

Thanks. 

 

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Community Team - TT Staff

Hi @Joeltooley

 

The Voucher will be dispatched in the next few weeks. 

 

Regards