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Home move not working

medub25
First Timer
Message 2 of 2

Hello,

 

I'm trying to start the homemove process and whenever I put the move in date or 'service start date', it keeps saying:

 

"We're unable to progress with your home move request

Important notice. Sorry, something went wrong and we seem to have lost connection. Please try again later. Go to My Account"

 

 

There's no problem putting in the service end date. That seems to be fine. I could see the calendar.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @medub25

 

Sorry that you are having problems.

 

This usually means that the package you are on may not be available, So I would suggest calling us during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 and ask for the homemove team. 

 

They will be able to sort this out.

 

 

.

 

 

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